Before making a booking with The Falls Mountain Retreat please be sure to read and understand the following conditions. These conditions form the basis on which bookings are accepted by our property.
All rates are quoted in Australian dollars ($AUD) and are on a per apartment per night basis. Rates are subject to change without notice until the booking is paid for in full. All prices include 10% GST.
Minimum stay requirements and surcharged rates may apply during peak holiday periods (particularly long weekends, school holiday periods and over the Christmas/New Year period).
Bookings can be made directly from our website. You can alternatively place a reservation request by completing the enquiry form on our website or by contacting us by phone during office hours on (02) 4757 8801 (+61 2 4757 8801 if calling from outside Australia).
Please be aware that minimum stay periods do apply at certain times of year, and for particular apartment types. All bookings are subject to availability.
In order to make a booking for you we require the following information:
This information is collected by Falls Mountain Retreat Pty Ltd specifically to facilitate the establishment of guests' accounts and communicate relevant information about our property to you.
While preferences for particular apartments in the property are always considered the allocation of accommodation is at the management's discretion and specific apartments cannot be guaranteed.
Unless otherwise indicated all nightly rates are for accommodation only.
Bed linen, bathroom toweling and kitchen tea towels are provided. A complimentary selection of guest bathroom amenities is also supplied along with kitchen detergent, dishwasher liquid and washing machine powder where applicable.
Reception is able to supply additional toiletries upon request during office hours. Please be aware that kitchen areas in apartments remain the responsibility of the guest and additional charges apply if the kitchen isn't left clean on departure.
As a self catering property our tariffs are based on a weekly housekeeping service unless you elect a surcharged rate inclusive of daily housekeeping. Housekeeping service includes remake of bedding, refresh of all towelling and toiletries, removal of rubbish and a general tidy up of the apartment. The housekeeping service does not include washing of dishes or a full clean of kitchen areas.
During your stay, should you require an additional full service outside the normal weekly cycle, this can be arranged for an additional fee.
Payment for the accommodation indicates acceptance of these booking conditions and enables us to guarantee your booking. We reserve the right to cancel any booking and release accommodation held which has not been confirmed with full payment.
The following payment options are available:
Bank Cheque (within Australia only)
Please be sure you enclose a note with your name and booking details with the cheque so we know who the cheque belongs to.
Postal Money Order (within Australia only)
Available from any Australia Post Office, Money Orders are a convenient and secure way to pay your deposit. As with cheques please make sure you enclose a note with the money order with your name and booking details so we can match it back to your reservation.
Electronic Funds Transfer (EFT/Online Bank Transfer)
If you have an online banking facility or access to a branch of the National Australia Bank (NAB) we can accept your deposit payment directly into our account – this is by far the quickest and easiest way to guarantee your reservation. Our account details are:
Bank: National Australia Bank
Account Name: Falls Mountain Retreat Pty Ltd
Account Number: 560 292 195
If paying by direct deposit please ensure you double check you have the correct account number and BSB before authorising the transfer. We also request that you reference the transfer with your surname and an abbreviation of the date you are due to arrive – for example if your name is Smith and you’re arriving on the 5th July your transaction reference should be “Smith5jul”. Unreferenced payments may not secure your reservation.
We accept Visa, Mastercard, American Express and Diners Club cards. All payments by credit card attract a 2% surcharge to cover the cost of processing these transactions.
Please be aware that bookings made by credit card may be subject to further verification and fraud checking which may require you to send us documents including a drivers license and/or credit card statement header. This will apply to bookings over $800 in value or where the contact email address is a webmail service such as Gmail, Hotmail, Yahoo etc.
If you do not have access to fax or scanning facilities we recommend payment via Electronic Funds Transfer as an easier alternative.
Note for International Guests:
Transactions will be processed in Australian dollars at the current applicable exchange rate for your currency. As bank charges and exchange rates vary we will not be responsible for any differential between the payment amount and any refund subsequently processed. The guest remains responsible for any additional bank charges incurred by Falls Mountain Retreat when receiving overseas transactions electronically.
We understand that plans do change and unexpected events can arise, however as an accommodation provider it is of critical importance that we are given adequate notice of any changes to your reservation. While we endeavour to be as flexible as possible when it comes to booking changes our standard policy is as follows:
Cancellation, postponement or booking amendment requests must be made via our website enquiry form. A cancellation/reference number will be issued to confirm your request.
Cancellation of single apartment bookings:
For cancellation or postponement we require at least 7 days notice in order to refund your payment. A $60 administration fee applies to any approved refund.
Cancellation of multiple apartment bookings:
For cancellation or postponement we require at least 21 days notice in order to refund your payment. An administration fee of $60 per apartment booked applies to any approved refund.
Last minute bookings:
As our cancellation policy requires 7 days notice no refund is possible on bookings made within 7 days of the arrival date.
These cancellation options may not be available if you have booked via a 3rd party website or travel agent. Rates are typically supplied to these 3rd party sources on a no-cancellation basis. If you have not booked direct with us you will need to refer to the conditions outlined in the booking confirmation supplied by your agent.
The nightly rate for your reservation is based on the information you provided at the time of booking.
If the nature of your booking changes in any way (eg. duration/number of guests) your nightly rate could increase accordingly. Booking amendments reducing the duration of your stay are not possible within 7 days of arrival.
Our check-in time is from 3pm. While we always endeavour to be flexible and provide early check-in where it is possible to do so we can only guarantee check-in availability from 3pm.
Check-out time is 11am. A later check-out time may be arranged for additional cost, subject to availability.
Our office is open for check-in from 3pm - 6.30pm every day except Friday when we're open through to 9pm. If you will be arriving outside of office hours please be sure to contact us in advance to arrange pre-registration by fax or email, or additional charges may apply.
On arrival you will need to complete Guest Registration (click here to view) and settle any outstanding accommodation charges.
Adequate identification is required at the time of check-in to verify your identity, this ID must be current and valid, Government issued and feature a photograph and signature (eg. drivers license or passport)
This ID will be copied and stored with your registration as proof that we have verified your identity, and your responsibility for the apartment and its contents for the period of registration.
Your credit card details are required on check-in as security on the apartment. Accepted cards are Visa, Mastercard, American Express or Diners Club.
If you do not have a valid credit card we will require the following:
We recommend that our guests obtain an appropriate level of travel insurance. Travel Insurance can be purchased online or from many travel agents.
Limit of Liability
We do our best to ensure your booking arrangements are satisfactory, however Falls Mountain Retreat does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
The Avenue (Off Falls Road) Wentworth
Reservations: (02) 4757 8801