The Falls Luxury Apartments

Booking Terms & Conditions

Before making a booking with The Falls Mountain Retreat please be sure to read and understand the following conditions. These conditions form the basis on which bookings are accepted by our property.

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Tariffs & Quotes
Reservations & Booking Requests
Apartment Allocation
Booking Amendments
Deposit Requirements & Payment Methods
Cancellation Policy
Check-in Time
Guest Registration & ID Requirements

Tariffs & Quotes

Information on current accommodation rates is available on our website at www.fallsmountainretreat.com.au or by phoning us direct on (02) 4757 8801 (+61 2 4757 8801 if calling from outside Australia).

The nightly rates featured on our website are indicative rates for a normal 2 to 3 night booking based on accommodation only (ie no meals or daily housekeeping) for 2 people. Written quotes from us are valid for seven (7) days. Any verbal quote given is an estimate only of the price, which is subject to written advice on confirmation of the reservation.

Any special rates quoted are only available on bookings made direct with our property. Special rates, discounts or other concessions are not available if you book through an agent.

Minimum stay requirements and surcharged rates may apply during peak holiday periods (particularly long weekends and over the Christmas/New Year period).

All of our rates are quoted in Australian Dollars and are inclusive of applicable taxes. Prices and conditions are current, but are subject to change without notice.

Reservations & Booking Requests

Reservation requests may be made by completing the enquiry form on our website or by contacting us direct by phone on (02) 4757 8801 (+61 2 4757 8801 if calling from outside Australia).

Please be aware that minimum stay periods do apply at certain times of year, and for particular apartment types. All bookings are subject to availability.

In order to make a booking for you we require the following information:

Your arrival & departure dates
Your anticipated arrival time
The number of guests staying
Your full name
Your home address
Your contact telephone numbers
Your email address (if applicable)

This information is collected by Falls Mountain Retreat Pty Ltd specifically to facilitate the establishment of guests' accounts and communicate relevant information about our property to you.

Apartment Allocation

While preferences for particular apartments in the property are always considered the allocation of accommodation is at the management's discretion and specific apartments cannot be guaranteed.

Booking Amendments

The nightly rate quoted to you at the time of booking is based on the information you provided at the time of booking.

If the nature of your booking changes in any way, particularly with regard to the number of nights you are staying or the number of guests that will be staying we reserve the right to vary the nightly rate accordingly.

Deposit

A deposit equal to one nights accommodation charge, or 50% of total booking value (whichever is greater) per apartment must be received by Falls Mountain Retreat within seven (7) days of making the booking. For bookings at short notice (ie. within 7 days of arrival date) we require deposit payment immediately.

Payment of the booking deposit indicates acceptance of these booking conditions and enables us to consider your booking guaranteed. We reserve the right to cancel any booking and release accommodation held which has not been confirmed with the correct deposit.

The following payment options are available:

Cheque

If paying by cheque you will need to ensure we receive the cheque at least 7 days prior to your arrival. Cheques received within 7 days of arrival may not have time to clear and may not secure your booking. Please make sure you enclose a note with your name and booking details with the cheque so we know who the cheque belongs to!

Postal Money Order

Available from any Australia Post Office, Money Orders are a convenient and secure way to pay your deposit. As with cheques please make sure you enclose a note with the money order with your name and booking details so we can match it back to your reservation.

Electronic Funds Transfer

If you have an online banking facility or access to a branch of the National Australia Bank we can accept your deposit payment directly into our account – this is by far the quickest and easiest way to guarantee your reservation. Our account details are:

Bank: National Australia Bank
Account Number: 560 292 195
BSB: 082 057

If paying by direct deposit please make sure you double check you have the correct account number and BSB before authorising the transfer. We also request that you reference the transfer with your surname and an abbreviation of the date you are due to arrive – for example if your name is Smith and you’re arriving on the 5th July your transaction reference should be “Smith-5jul” or similar. If we don’t have your reference it makes it quite hard to reference the deposit back to you

Credit Card

If you would like to pay your deposit by credit card please contact us to request a credit card payment form. We accept Visa, Mastercard, American Express and Diners Club cards. All payments by credit card attract a 2% surcharge to cover the cost of processing these transactions.

Note for International Guests:
Transactions will be processed in Australian dollars at the current applicable exchange rate for your currency. As bank charges and exchange rates vary we will not be responsible for any differential between the payment amount and any refund subsequently processed.

The guest remains responsible for any additional bank charges incurred by Falls Mountain Retreat when receiving overseas transactions electronically.

Cancellation Policy

We understand that plans do change and unexpected events can arise, however as an accommodation provider it is of critical importance that we are given adequate notice of our guests booking intentions. While we endeavour to be as flexible as possible when it comes to booking changes our standard policy is as follows:

Cancellation, postponement or booking amendment requests must be confirmed in writing.

For single apartment bookings:

In the event of cancellation or postponement we require at least 7 days notice in order to refund your deposit. A $30 administration fee applies to any approved refund.

For bookings of 2 or more apartments:

In the event of cancellation or postponement we require at least 21 days notice in order to refund your deposit. An administration fee of up to 25% applies to any approved refund.

Booking Amendments within 7 days of arrival:

If you reduce the duration of your booking within 7 days of arrival you may be liable for the total value of the booking as originally booked.

Cancellations within 72 hours of arrival:

Where booking is cancelled within 72 hours of arrival (based on 3pm arrival time) the person who has booked accommodation will be liable for the full value of accommodation booked unless the accommodation is able to be re-let for the same tariff and number of nights. The same condition applies in the event of a “no show” by the guest.

Check-in Time

Our check-in time is from 3pm. While we always endeavour to be flexible and provide early check-in where it is possible to do so we can only guarantee check-in availability from 3pm.

Our office is open for check-in from 3pm - 6.30pm every day except Friday when we're open through to 9pm. If you are going to arrive outside of these hours you will need to contact us at least 48 hours prior to check-in to arrange pre-registration by fax or email.

Guest Registration & ID Requirements

On arrival you will need to complete the Guest Registration (click here to view) and settle the balance of your accommodation. We will make a record of your credit card details, plus a copy of either a current drivers license or passport to complete the Registration.

If you do not have an valid credit card we will require the following:

a copy of photographic ID showing current residential address of each guest
a security bond of $300 (refundable following an inspection of the apartment on check-out)

Please be aware that you will be unable to check-in without completing this process.